Who we are
Pharma Inventor Inc. (“Pharma Inventor”, “we”, “us”) is a contract research organization based in Vancouver, British Columbia. This policy explains how we handle personal information collected through www.pharmainventor.com and when you contact us by email.
We are responsible for personal information under our control and follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), as they apply. Our Privacy Officer is accountable for this policy; see Contact us about privacy.
What we collect
When you send an inquiry
Through our contact form we collect your name and email address, and, if you choose to provide them, your organization and phone number, along with the service you’re interested in and your message.
When you email us
If you write to us, for example at info@pharmainventor.com or careers@pharmainventor.com, we receive your email address and whatever you include, such as a CV or cover letter when applying for a position.
Spam protection on the contact page
The contact page uses Google reCAPTCHA to tell people from automated programs. reCAPTCHA collects information about your device and how you use the page, such as your IP address and browser details, and gives an automated score that we use only to block spam.
Technical information
Our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, the pages requested, and the time of the request. This is used to deliver the site and protect it from abuse.
We do not use analytics, advertising, or social media tracking tools on this website.
How we use your information
We use personal information only to:
- respond to your inquiry and discuss your project;
- prepare proposals and quotes and provide the services you request;
- consider job applications;
- protect this website and our inbox from spam and misuse; and
- meet our legal and contractual obligations.
We do not sell or rent personal information, and we do not add you to marketing lists unless you ask us to.
Consent
By sending us an inquiry or an email, you consent to our using the information you provide for the purposes above. You can withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. We will explain any effect this may have, for example that we may no longer be able to respond to a request.
Service providers and storage outside Canada
We use trusted service providers to run this website and our email. They may only use personal information to provide their services to us.
- VercelHosts this website and keeps short-lived technical logs to run and secure it.Location: United States · Privacy policy (opens in a new tab)
- Google reCAPTCHAProtects the contact form from spam and automated abuse.Location: United States · Privacy policy (opens in a new tab)
- BrevoDelivers contact form messages to our inbox.Location: France (European Union) · Privacy policy (opens in a new tab)
- Microsoft 365Our business email, where we receive and answer inquiries and applications.Location: Microsoft data centres · Privacy policy (opens in a new tab)
Some of these providers store or process information outside Canada, including in the United States and the European Union. While there, it is subject to the laws of those countries and may be accessible to their courts, law enforcement, and national security authorities.
How long we keep it
We keep personal information only as long as we need it for the purposes above, including to maintain our business relationship and records, or as required by law. Job applications are kept for the recruitment process and, if you agree, to consider you for future openings. When information is no longer needed, we delete it securely.
How we protect it
This website uses encrypted connections (HTTPS). Access to inquiries and applications is limited to the people who need it to respond, and we choose service providers with strong security practices. No method of transmission or storage is completely secure, but we work to protect your information against loss, theft, and unauthorized access.
Your rights
You can ask us to:
- tell you what personal information we hold about you and how we have used it;
- correct information that is inaccurate or incomplete;
- explain how we handle information, including with service providers outside Canada; and
- stop using your information, where we are not required to keep it.
Send your request to our Privacy Officer. We may need to confirm your identity, and we will respond within the time required by law, generally 30 days.
Links to other websites
This website links to other sites, such as LinkedIn and Google Maps. Our online shop at shop.pharmainventor.com is operated separately and has its own terms. We are not responsible for the privacy practices of other websites; please review their policies.
Children
Our services are intended for businesses and research organizations. This website is not directed to children, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact us about privacy
For questions, requests, or concerns about your personal information, contact our Privacy Officer:
Privacy Officer, Pharma Inventor Inc.Fourth Floor, 2405 Wesbrook Mall
Vancouver, BC, Canada V6T 1Z3
Email: info@pharmainventor.com (subject “Privacy request”)
Phone: +1 604-339-3244
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (opens in a new tab) or the Office of the Information and Privacy Commissioner for British Columbia (opens in a new tab).